Refund Policy

1. Overview and Commitment

We want you to be completely satisfied with Clibo. We take pride in building a reliable, high-performance, local-first clipboard manager. If Clibo does not meet your expectations or does not function as intended on your computer, we offer a straightforward, customer-friendly refund process while maintaining fair safeguards for our business.

2. 14-Day Money-Back Guarantee

We provide a 14-day money-back guarantee on direct purchases of Clibo software licenses.

If you are not satisfied with your purchase for any reason, you may request a full refund within fourteen (14) calendar days from the exact date and timestamp of your original purchase transaction.

3. Eligibility for Refunds

3.1 Standard Eligibility

To be eligible for a refund under our 14-day guarantee:

1. Your refund request must be submitted within 14 calendar days of purchase.
2. The license must have been purchased directly through our official Website (https://clibo.app) or our authorized Merchant of Record (e.g., Lemon Squeezy or Stripe).
3. You must provide valid proof of purchase (such as your order confirmation email, receipt number, or original license key).

3.2 Duplicate or Accidental Purchases

If you accidentally purchased multiple licenses or submitted duplicate transactions due to a network error, we will gladly issue a prompt, 100% refund on the duplicate order(s) regardless of circumstances, provided you notify us within 30 days of the transaction.

3.3 Technical Issues and Incompatibilities

If you experience a persistent technical issue, platform incompatibility, or operating system crash that prevents Clibo from functioning on your system:

• We encourage you to reach out to support@clibo.app so we can provide technical assistance or bug fixes.
• If we cannot resolve the issue, or if you prefer not to troubleshoot, your refund request will be honored promptly within the 14-day window.

4. Non-Refundable Circumstances

Refunds will not be issued in the following situations:

1. Requests After 14 Days: Refund requests submitted more than 14 calendar days after the original purchase date.
2. Third-Party Resellers: Purchases made through unauthorized third-party marketplaces, promotional bundle distributors, or unofficial voucher sellers (such requests must be directed to the third-party seller).
3. Abuse and Fraud: Suspected fraudulent transactions, chargeback abuse, or evidence of repeated purchase-and-refund cycles to obtain free software updates.
4. Terms Violations: Accounts or license keys that were terminated or revoked due to violations of our Terms of Service or EULA (e.g., license key piracy or unauthorized reverse engineering).

5. How to Request a Refund

Requesting a refund is simple and hassle-free:

1. Send an email to support@clibo.app with the subject line: Refund Request - [Your Order Number].
2. Include the following details in your message:
   • Your full name.
   • The email address used during checkout.
   • Your order receipt number or license key.
   • (Optional) A brief explanation of why you are requesting a refund. Feedback is optional but deeply appreciated so we can improve Clibo.

6. Refund Processing and Timelines

• Request Window: Requests must be made within 14 calendar days of purchase.
• Review: We review all refund requests within 1 to 2 business days.
• Payment Method: All refunds are returned to the original payment method used during checkout (credit card, debit card, or payment provider account).
• Processing Time: Once approved, a processing time of 5 to 10 business days after approval is a reasonable expectation for your financial institution or card issuer to credit the funds back to your account.
• Currency Fluctuations: Refunds are issued in the original currency and amount paid. We are not responsible for slight variances caused by bank exchange rate fluctuations or foreign transaction fees imposed by your card issuer.

7. Effect of a Refund on Your License

When a refund is issued:

1. The associated Clibo license key will be deactivated and invalidated on our license server.
2. Your right to install, activate, and receive updates for Clibo will terminate immediately.
3. You agree to uninstall the Software and remove it from your devices upon receiving the refund.

8. Chargebacks and Payment Disputes

If you experience an issue with an order, we strongly encourage you to contact us at support@clibo.app before filing a payment dispute or chargeback with your bank or credit card company. Chargebacks take weeks to resolve and create unnecessary administrative overhead. We are committed to resolving refund requests quickly and amicably directly through customer support.

9. Policy Updates

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. The policy in effect at the time of your purchase will govern your transaction.

10. Contact Us

If you have questions about our refund policy or wish to check the status of a pending refund, please contact:

• Product: Clibo
• Owner: Pawel Borkar
• Website: https://clibo.app
• Support & Billing Email:support@clibo.app